Playbooks
The systems we install. Written down. Free.
Every playbook below comes from a real install in a real Australian small business.
The prompts are on the page, free to copy. The packs are free to download. If you'd rather have it built for you, the call button is at the bottom.
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The three playbooks that decide everything else.
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What to Automate First in a Small Business (and What You Never Hand Over)
The order that actually works: enquiries first, follow-up second, admin third. What to automate, what to refuse, from real Adelaide builds.
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The Missed Call Leak: What an Unanswered Phone Really Costs
How an AI receptionist and triage system answers, sorts, and books enquiries while you're on the tools, proven on a real Adelaide plumbing build.
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Why Most Business Chatbots Confidently Make Things Up
A chatbot told a customer a false policy to protect a sale. The real incident, why any AI does this, and the fix: the grounding block, copy and paste.
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The prompts
One job each. Copy, fill the brackets, run.
Prompt
The Card Surcharge Ban: What to Do Before 1 October 2026
Card surcharges are banned in Australia from 1 October 2026. Here's what changes, what stays legal, and the pricing move to make before the deadline.
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Prompt
Sorting the urgent job from the tyre kicker before you pick up the phone
A copyable prompt that reads your inbox and tells you which enquiry is a burst pipe and which is someone browsing. Free triage system for small business.
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Prompt
Turn Your Website Into a Chatbot Knowledge File
A chatbot only knows what you wrote down. Here's how to build its knowledge file from your own site, find the gaps, and stop it guessing at answers.
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Prompt
Speed to lead: the five minutes that decide who gets the job
Five follow-up messages for the moments small businesses drop leads: first reply, day one, three, seven, and the quiet close. Copy, fill, send.
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Prompt
Cold Emails to Local Businesses That Get Replies
Spray and pray emails get deleted. Here's the local outreach pattern that gets replies, plus prompts that draft your three email sequence.
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Prompt
Confirmations and reminders that kill no-shows
The booking lifecycle most small businesses skip: confirm on booking, remind the morning of, clear it on cancellation. Copyable scripts inside.
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Prompt
You finished three jobs this week. That's five posts, not zero.
'I've got nothing to post' usually means three finished jobs went unrecorded this week. A copyable prompt that turns one job into five posts.
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Prompt
Following up a quote without it sounding like begging
Why owners never chase unpaid quotes, the maths of the ones left unchased, and a prompt that drafts the follow-up in your own voice.
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Prompt
Replying to Google reviews without sounding like a robot
Two prompts for replying to Google reviews: one for the glowing five-star, one for the ugly one-star. Calm, factual, never defensive.
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Adelaide · ACST · ABN 17 626 827 646